PAY AT THE DOOR — NOTHING CHARGED WHEN YOU ORDER
        CASH ON DELIVERY AVAILABLE AT CHECKOUT
            14-DAY RETURNS UNDER EU CONSUMER LAW
                TRACKING ON EVERY ORDER

                  Refund Policy

                  Changing your mind

                  You have 14 days from the day the parcel reaches you to withdraw from the contract, for any reason at all, without explaining yourself. This is your right under EU consumer law (Directive 2011/83/EU). It is not a favour, and we will not argue about it.

                  To use it, email [YOUR EMAIL ADDRESS] and say you are withdrawing. A plain email is enough — the form at the bottom of this page is there if you prefer it, but you do not have to use it. Then send the goods back within 14 days of telling us.

                  Getting your money back

                  • We refund within 14 days of the goods reaching us, or of you showing proof you posted them, whichever comes first.
                  • You get the price of the goods back, plus the standard outbound delivery charge you paid.
                  • If you paid cash on delivery, send us your IBAN and the account holder name and we transfer the money there. There is no way to put cash back into a courier.
                  • Return postage is yours to pay — unless the item was faulty, damaged, or not what you ordered, in which case we cover it.

                  Condition of what you send back

                  Handle the item the way you would in a shop: unpack it, look at it, try the action. If you go beyond that and the item loses value as a result, we may reduce the refund by that amount.

                  Faulty, damaged or wrong items

                  Everything we sell carries the two-year legal guarantee of conformity. Email a photo of the problem. We pay the return postage, and you choose a repair, a replacement, or your money back.

                  Refusing the parcel at the door

                  With cash on delivery you have paid nothing until you hand money to the courier. If the box is crushed, opened, or obviously not what you ordered, refuse it. Nothing is charged and there is nothing to claim back.

                  Model withdrawal form

                  Complete and return this form only if you wish to withdraw from the contract.

                  To [YOUR FULL LEGAL NAME], [YOUR REGISTERED ADDRESS], [YOUR EMAIL ADDRESS]:
                  I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
                  Ordered on: ____________   Received on: ____________
                  Name of consumer: ____________
                  Address of consumer: ____________
                  Signature (only if this form is sent on paper): ____________
                  Date: ____________