Contact
Ask before you order
There is one person behind this shop. No call centre, no scripted replies, and no pretending otherwise.
Getting hold of us
One inbox, one person
No phone line and no live chat, because there is no team to staff them. Messages get read and answered, usually within a working day.
Message us
One person reads these. Replies usually come within a working day.
About an order you placed
That is normally enough to answer you in one reply instead of three.
Before you buy
If we do not know the answer we will say so rather than guess.
Returns
Damaged or wrong item, send a photo first and do not post anything back yet.
Send a message
Send a message
Seller details
- Trading name
- TARGOO
- Operated by
- [your full legal name]
- Business address
- [your registered address]
- [your email address]
- Business / tax number
- [if you have one]
- EU responsible person
- [required for goods sold into the EU]
Before you order
The questions we actually get
If yours is not here, message us. We would rather answer it than have you order the wrong thing.
Do I really pay nothing until it arrives?
Yes. Pick cash on delivery at checkout and no money moves when you order. You pay the courier at your door. If you are not in, or you decide against it when you see the box, you have paid nothing and owe nothing. Any cash-on-delivery fee is shown at checkout before you confirm.
When will it get to me?
Most parcels arrive within 7 to 15 days. Items post direct from the factory rather than a warehouse nearby, which is the trade-off for the price. Tracking reaches you the day it ships, and since you have not paid anything yet, the wait costs you nothing but time.
Why is it cheaper than a shop?
Because there is no shop. No premises, no staff, no stock sitting on a shelf. You are paying for the item and the postage, and nothing else.
Can I send it back after I have paid?
Yes. Under EU consumer law you have 14 days from delivery to withdraw from the order, for any reason. Message us and we will give you the return address. Unless the item is faulty or wrong, the return postage is yours to cover, which is the standard rule.
What if it arrives damaged or wrong?
If you can see the box is crushed before you pay, just refuse it at the door. If you spot a problem after opening, send a photo within a few days and we will replace it or refund you, without asking you to post it back first.
Is this a company or a person?
It is an independent shop run by one person, not a registered retail chain. Full seller details are in the footer and on the contact page, as required. Ask anything you want to know before you order.